FAQs
Art Products
What is your return and exchange policy?
Unfortunately, we do not offer refunds or exchanges. Once items are sold, they cannot be returned.
What is the process of getting a customized toolkit or artwork?
To place a custom order, please fill out the form on the Commissions & Personalization page, and we will provide further details.
What is the typical timeline for fulfilling custom orders?
The timeline for custom orders will be finalized after the initial consultation, as it depends on the client’s specific requirements.
What is your shipping time?
Shipping times vary by destination. Typically, orders within Canada take 7-10 days, while those to the USA take 15-20 business days. Custom orders may take additional time based on their complexity.
What payment methods do you accept on the website?
Do you have any specific care instructions for your products?
Supplies
For qalams, clean thoroughly after each use. For paints and gold leaf, ensure lids are tightly sealed and stored at room temperature. Ideally, use high-quality cleaning materials.
Courses
Which Arabic Calligraphy styles do you teach?
I specialize in traditional Islamic scripts, particularly Thuluth and Naskh. Classes cover the fundamentals, techniques, and nuances of these sophisticated scripts.
Are your courses suited for complete beginners?
Absolutely. My courses are tailored to both beginners and those looking to refine their techniques